Longboard Handbook
All guides
2
Brand Ambassador

Finding & claiming tastings

How to find open tastings near you, see the details, and claim the ones you want — all from your phone.

Events
Open shifts · 30My shifts
Shifts in your areas
Within 50 mi of home
Show all
This week
AUG18
Festival Foods #130
Milwaukee · 11:00a–1:00p
Open
AUG19
Sendik's #131
Madison · 12:00–2:00p
Open
Today
Events
Materials
Reports
Profile
Open shifts, grouped by week and scoped to your areas. Tap a row to see details.
◆Before you start: The app stays locked until your brand team approves you for work. Until then, tapping any tab just sends you back to Profile. Once you're approved, everything opens up.

Open the Events tab

  1. Tap Events in the bottom row of tabs.
  2. Make sure the Open shifts button is selected at the top. This is where tastings you can claim live.
  3. Tap My shifts any time to see the tastings you've already claimed.

The number next to Open shifts is how many tastings you can actually book right now. If it's hidden, there are none to book at the moment.

Find a tasting

Open shifts are grouped by when they happen, newest first:

  • This week
  • Next week
  • Later

By default, the list is scoped to the areas you set in your profile. You'll see a band at the top that says Shifts in your areas with a line like Within 50 mi of home.

  1. To look beyond your saved areas, tap Show all in that band. The title changes to All open shifts.
  2. To go back to just your areas, tap Show my areas.

### Narrow the list

Use the filter bar at the top of Open shifts:

  1. Type in the search box to match by store, city, state, product, or notes. It filters as you type.
  2. Tap the All states menu to show one state only.
  3. Tap the All retailers menu to show one store chain only.
  4. Leave the availability menu on Only what I can book, or switch it to Show all openings to also see tastings you can't take right now.

See the details and get directions

  1. Tap any tasting row to open Tasting details.
  2. Read the When and Product info, plus any guidelines your brand team added.
  3. Tap Directions to open the store address in your maps app.
  4. Tap the back arrow to return to the list.

Claim a tasting

  1. On the Tasting details screen, tap Claim tasting at the bottom.
  2. The button changes to Claiming... for a moment.
  3. That's it — claiming is instant. The tasting moves from Open shifts to My shifts.

If your notifications are on, you'll also get a Claim confirmed email with the store, time, and address — plus a calendar invite so it lands on your calendar.

☀ Good to know
  • Open shifts start scoped to your areas. If the list looks empty, you may just be looking at your saved areas. The empty message even offers a Show all open shifts button — tap it to look wider.
  • "Open" means you can book it. "Unavailable" means you can't — almost always because it overlaps another tasting you already claimed. Unavailable only shows up when you pick Show all openings.
  • Claiming is instant, and there's no un-claim. If you need out of a tasting, open it and use Request cancellation — your brand team reviews it, and the tasting stays yours until they approve.
  • A few stores confirm after you claim. Your claim goes through right away and the tasting is yours while they look. In rare cases a store declines, and you'll see Tasting not approved — that tasting is no longer available.
  • No email or calendar invite means notifications are off. The confirmation only sends if you have email notifications turned on in your profile.
  • You claim from Tasting details, not the list. The rows don't have a claim button — tap a row first, then tap Claim tasting at the bottom.
  • Radius scoping needs your home address. If your address isn't mapped, you'll see an Add your home address nudge, and the list simply shows everything until it's set.
⚑ If something’s not working
The tabs bounce me back to Profile
you're not approved for work yet. You'll see "Onboarding is pending approval. The full ambassador dashboard unlocks after internal approval." Wait for your brand team to approve you.
No open shifts in my areas
you'll see "No open shifts in your areas yet." Tap Show all open shifts, or widen your travel radius under Where I want to work in your profile.
Nothing matches my filters
you'll see "No open shifts match these filters right now." Clear the search box and reset the state, retailer, and availability menus.
A tasting shows Unavailable
it overlaps a tasting you already claimed: "This overlaps with another tasting you already claimed." You can't book both.
I tapped Claim and got an error
someone may have grabbed it first ("This event was claimed by someone else.") or it's no longer open ("This event is no longer available."). Refresh Open shifts and pick another.
A tasting I claimed now says Tasting not approved
the store declined it in review. It's no longer available; check Open shifts for another.
I claimed but got no confirmation email
your notifications are likely off. Turn on email notifications in your profile so future claims send the confirmation and calendar invite.
I need to drop a tasting
open it and tap Request cancellation, then give a reason. It stays on your schedule showing Cancellation request pending until your brand team approves.
Last updated Aug 18, 2026Was this helpful? Report an issue