Longboard HandbookYour account: agreement, help, data & signing out
This guide is your quick tour of the app: the five tabs along the bottom, and everything on your Profile tab for managing your account.
The five tabs at the bottom
Every screen has the same five tabs across the bottom. Here's what each one is for.
- Today — your day at a glance: your next tasting under Up next, what's Coming up, and your stats for the quarter.
- Events — find open shifts and claim the ones you want.
- Materials — order sample product and see resources from your brand.
- Reports — finish and track your reports, and see your earnings for the period.
- Profile — your account and settings (this guide).
Your Profile "Account" list
Open the Profile tab and scroll to the Account section. Depending on your brand, you'll see up to five rows.
### My agreement
- Tap My agreement.
- Your signed agreement opens as a PDF in a new tab.
You'll only see this row if your brand uses agreements. If it isn't there, your brand doesn't have one for you to sign.
### Notifications
- Tap Notifications.
- The app jumps you straight down to your notification settings, where you can choose how far ahead you get your day-of link and more.
### Help & support
- Tap Help & support.
- You'll see two tiles. Pick the one that fits your question:
- Ask [your brand] — for schedules, pay, products, materials, or what to do at a store.
- Technical help — for when you can't sign in, something won't load, or a report won't send.
- Tapping a tile opens an email to the right team.
Tip: Include your name and the store you were at — it gets you an answer faster.
### Download my data
- Tap Download my data.
- Read what's included, then tap Download my data again.
- You'll get a file called my-longboard-data.json — a copy of your personal info.
What's inside: your account and sign-in details; your profile (name, contact, address, photo); agreements you've signed; your event history and check-ins; your notification preferences; and your taxpayer status (last 4 digits only).
What's never inside: passwords, your full Social Security or bank numbers, and info a brand captures at its own events (ask the brand for that).
### Log out
- Tap Log out.
- You're signed out right away — there's no "are you sure?" step, so only tap it when you mean it. Next time, sign back in with your email code.
- The bell icon at the top of Today doesn't do anything yet — you can ignore it. Your reminders come by email instead.
- If a tab won't open and keeps sending you back to Profile, you're probably still waiting for approval. Until your brand approves you, Profile is the only tab you can use — that's normal for new ambassadors.
- My agreement and Notifications only appear once you're set up. If you don't see them yet, finish your onboarding first.
- Your earnings show up on your Profile tab under Payouts, and on the Reports tab — not on the Today screen.
- On a brand-managed plan (the usual setup), your brand pays you directly, outside the app. The dollar amounts you see are a record of what you've earned, not something the app pays out.
- The Download my data file is a one-time snapshot. If you change your info later, download it again to get the latest.
- A tab keeps bouncing me back to Profile
- your account is still pending approval. Hang tight until your brand approves you; only Profile works until then.
- I don't see "My agreement"
- your brand may not use agreements, or you haven't finished onboarding yet.
- I don't see "Notifications" in my Account list
- finish your onboarding; this row appears once your settings form is ready.
- A Help tile says "We're setting this up — check back shortly."
- that contact isn't ready yet. Try the other tile, or check back a little later.
- My data download failed
- ("We couldn't build your export just now") — wait a moment and tap Try again. If it keeps happening, use Technical help to reach support.
- I tapped the bell and nothing happened
- that's expected; the bell isn't active. Look for your email reminders instead.